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Shipping and Transport Policy for Happy Feet

Welcome to Happy Feet! We are excited to provide you with unique gift items and decorative products sourced from South Korea. This shipping and transport policy outlines important information regarding the international shipment process, expected delivery times, and our commitment to transparency and customer satisfaction.

1. Overview of International Shipping Process

Happy Feet is dedicated to delivering high-quality products to customers worldwide. All our products are carefully sourced and shipped directly from Korea to ensure authenticity and quality. However, as our items are internationally shipped, there are factors that can impact delivery timelines. By placing an order with Happy Feet, you agree to the shipping terms and acknowledge that delivery times may vary due to shipping distances, customs processing, and other international logistical factors.

2. Estimated Shipping Times and Delivery Schedule

While we strive to process and dispatch orders promptly, international shipping times are subject to various factors that may affect delivery. Below is a general guideline for estimated delivery times:

Processing Time: Once an order is placed, it will typically be processed within 2-5 business days. Processing time includes order verification, quality checks, packaging, and preparing items for shipment.
Shipping Time: After the processing period, items are shipped from our facilities in Korea. The estimated delivery timeframe is as follows:
- Standard Shipping: 10-20 business days from the shipping date.
- Expedited Shipping (if available): 5-10 business days from the shipping date.
Please Note: These estimates are based on average shipping times and may vary depending on the destination country’s customs clearance procedures and local postal services.

3. Factors Affecting Delivery Times

Shipping times may occasionally be extended due to factors beyond our control, such as:

Customs and Import Processes: Customs clearance varies by country, and delays may occur if items are held for inspection or if customs fees are required. Happy Feet is not responsible for delays caused by customs or import regulations in the destination country.
Holiday Seasons: During peak shopping periods and international holidays, such as New Year’s, Lunar New Year, and Christmas, processing and shipping times may be affected by high shipment volumes.
Local Postal Services and Carriers: Once your item reaches the destination country, it is handed over to local postal services or carriers for final delivery. Delivery timelines may vary depending on the efficiency and schedules of these local carriers.

Happy Feet cannot guarantee specific delivery dates, as external factors may affect the shipping process. However, we do strive to provide updates on your order status and tracking information whenever available.

4. Shipping Costs

Shipping costs are calculated based on the weight, size, and destination of your order. The final shipping cost will be displayed at checkout, allowing you to review before completing your purchase. Happy Feet provides several shipping options depending on the destination country:

Standard Shipping: Economical option with a longer transit time, best for non-urgent orders.
Expedited Shipping: Faster option for customers who wish to receive their orders sooner.

Occasionally, free shipping may be offered on certain orders or promotions. Details of any free shipping offers will be clearly indicated on our website.

5. Customs Duties, Import Taxes, and Fees

As an international buyer, please be aware that your order may be subject to customs duties, import taxes, or other fees, depending on your country’s regulations. These additional fees are the responsibility of the customer and are not included in Happy Feet’s prices or shipping charges.

Customs Fees: Some countries impose customs duties or taxes on imported goods. These fees vary by country, item category, and order value. Happy Feet does not cover or reimburse customs fees.
Customs Processing Delays: Customs processing times can vary, and occasionally packages may be delayed due to customs inspections. We ask for your patience should this occur, as customs delays are beyond our control.

For any questions about customs fees, we recommend contacting your local customs office for more information.

6. Order Tracking and Status Updates

Happy Feet provides tracking information for most orders. Once your order has shipped, you will receive an email notification with a tracking number and instructions on how to track your shipment online.

Tracking Availability: Tracking may not be available for all shipping options, especially for standard shipping to certain regions. If tracking information is not provided, we will do our best to keep you informed of any updates.
Tracking Updates: Please allow a few business days for the tracking information to be updated after dispatch. If you encounter any issues with tracking or have not received updates within the expected timeframe, please contact our customer support team for assistance.

7. Undeliverable and Returned Packages

Occasionally, packages may be returned to our facilities due to incorrect address information, unsuccessful delivery attempts, or customs refusal. In such cases, Happy Feet will contact you to arrange for re-shipment.

Incorrect Address: Please ensure that your shipping address is accurate at the time of purchase. Happy Feet is not responsible for undeliverable packages due to incorrect address details.
Return and Reshipment Costs: If a package is returned to us and needs to be re-shipped due to address errors or unclaimed status, additional shipping fees may apply.
Package Refusal: If a customer refuses to accept delivery due to customs fees or for other reasons, the package will be returned to Happy Feet. In such cases, only the product cost will be refunded (minus a restocking fee), and the initial shipping costs will not be refunded.

8. Lost or Damaged Shipments

Happy Feet is committed to ensuring that your order arrives safely. However, in rare cases, shipments may be lost or damaged during transit. If you believe your package has been lost or damaged, please contact our customer support team immediately.

Lost Packages: If tracking information indicates that your package was delivered but you have not received it, please check with your local postal service or carrier first. If the package is still not found, contact us, and we will assist in resolving the issue.
Damaged Items: In the event that an item arrives damaged, please refer to our return and refund policy. We may require photographic evidence to process an exchange or replacement.

9. Contact Us

We aim to provide the best customer experience possible. If you have any questions or concerns about your order, shipping, or delivery, please reach out to our customer support team. We are here to assist you at every step and to ensure a smooth and transparent shipping experience.

Customer Support Contact Information
- Email: contact@happyfeet.com
Operating Hours: Our team is available to respond to inquiries from [Operating Hours]. We strive to reply to all messages within 24-48 hours.

Thank you for shopping with Happy Feet! We appreciate your understanding and patience as we bring these unique products from Korea to your doorstep. We are dedicated to delivering your order in a timely and secure manner, and we value your trust in our services.

This policy offers a professional and transparent overview of Happy Feet's shipping and transport guidelines, ensuring customers understand the international shipping process and potential delays. Let me know if you'd like further customization.

Return & Refund

Our policy ensures a smooth return and refund process for your satisfaction and peace of mind.

Return Policy

Learn about our return and refund policy for your purchases.

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Return and Refund Policy for Happy Feet

Welcome to Happy Feet! We are committed to bringing joy into your home with our unique gift items and decorative products. We want your shopping experience to be smooth, transparent, and enjoyable. In line with this commitment, we have crafted a clear return and refund policy. Please read carefully before placing an order, as this policy outlines all aspects of returns, exchanges, and eligibility requirements.

1. General Policy - No Returns or Refunds

At Happy Feet, we strive to ensure that each product meets high-quality standards before reaching you. However, due to the nature of our products, we do not accept returns or provide refunds for any items once purchased. This policy is intended to:

Maintain the quality and integrity of each item.
Encourage customers to thoroughly review product details before purchasing.
Minimize the risk of handling and repackaging that may affect product quality.

This no-return, no-refund policy applies to all products sold by Happy Feet, including but not limited to gift items, decorative products, seasonal offerings, and custom items. We strongly encourage you to review the product details, dimensions, colors, and any other information provided on our website before completing your purchase.

2. Damaged Item Exception - Exchange Only

While we do not offer refunds or accept returns, we understand that damage during transit can sometimes occur. To ensure your satisfaction, we offer an exchange policy specifically for products that arrive damaged. Please note, however, that this is an exchange-only policy, not a return or refund policy.

Eligibility for Damaged Product Exchange

To be eligible for an exchange due to damage, the following conditions must be met:

Notification Timeline: You must notify us of the damage within 7 days of receiving the item. Any requests made after this period will not be eligible for an exchange.
Proof of Damage: Clear photographic evidence of the damage is required. Photographs should capture the damage in detail and include the entire product for context.
Original Condition: The product must be unused and in its original condition, with all tags, labels, and packaging materials included.

By adhering to these conditions, we can more effectively process your exchange and provide you with a replacement item.

Process for Damaged Product Exchange

If your product meets the eligibility criteria, please follow these steps to request an exchange:

Contact Customer Support: Reach out to our customer support team via [Your Contact Information] with your order number, details of the damage, and attached photographs.
Approval Process: Our team will review your request and photographs within 2-3 business days. Once approved, we will confirm the eligibility for an exchange.
Exchange Availability: We will initiate the exchange process by providing the same or a similar item based on availability. Please note that exchanges are subject to stock availability, and if the item is out of stock, we will offer a similar product of equal value.
Shipping and Handling: Happy Feet will cover the shipping cost for the replacement item in cases of verified damage. If any further information is needed, we will communicate with you via email to ensure a smooth exchange experience.

Important Note: We do not offer refunds under any circumstances, including for damaged items. This policy is limited to exchanges only, and only one exchange per purchase is permitted.

3. Non-Eligible Returns and Conditions

Please be aware that items will not be eligible for return, refund, or exchange under the following conditions:

Buyer’s Remorse: If the item is no longer wanted, or you’ve changed your mind after purchase, the item does not qualify for exchange.
Incorrect Product Selection: Selecting the wrong size, color, or variant is not grounds for return or exchange. We encourage you to thoroughly review all product details before confirming your order.
Delayed Claims: Requests for exchange due to damage made more than 7 days after delivery will not be accepted.
Missing Proof of Damage: If you cannot provide photographic proof of damage as specified, we will be unable to process an exchange.
Tampered Products: If an item appears to have been used, modified, or altered, it will not be eligible for exchange.

We highly recommend reviewing all order details before completing your purchase to ensure that the item matches your expectations.

4. Frequently Asked Questions (FAQs)

To help clarify our policy, here are some commonly asked questions:

Why don’t you accept returns or offer refunds?
Our policy is designed to maintain the quality and uniqueness of our products. Returns can lead to handling or repackaging issues, which may affect product integrity. Additionally, many of our items are fragile and may not withstand multiple shipments.
Can I request a refund instead of an exchange if my product arrives damaged?
No, our policy does not provide refunds under any circumstances. However, we do offer an exchange for damaged products that meet the specified conditions.
What if the item I want as an exchange is out of stock?
If the exact item is unavailable, we will provide a similar item of equal value based on stock availability. We aim to ensure that you are satisfied with your replacement.
Do you offer an exchange for items that don’t fit my space or decor as expected?
Unfortunately, we do not offer exchanges for items based on preference or aesthetic mismatch. We encourage you to carefully review product specifications, dimensions, and images before completing your purchase.

5. Contacting Us

Should you have any questions or require clarification on our policy, our customer service team is here to help. We are committed to assisting you with any product issues and ensuring that all exchanges for damaged items are handled promptly and smoothly.

Email:[contact@happyfeet.digital]
Response Time: We strive to respond to all inquiries within 24-48 hours during business hours.

We appreciate your understanding and cooperation with our return and refund policy. By choosing Happy Feet, you agree to abide by this policy and accept the terms stated above. We thank you for your support and are dedicated to ensuring that your experience with us is a positive one.